1. Purpose of This Document
This document sets out the identity verification requirements that apply to all account holders and visitors in relation to Elbow River Casino. Identity verification is a mandatory compliance function. It is required to satisfy federal anti-money-laundering obligations under Canadian law, to confirm that each person accessing casino services is of legal age, and to protect the integrity of transactions conducted through the casino.
The sections below describe what verification is, when it is required, what documents are accepted, how the process is carried out, and what may occur if verification cannot be completed.
2. Legal Basis
Identity verification at Elbow River Casino is conducted in accordance with requirements established by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA). Under this framework, casinos operating in Canada are required to verify the identity of any person or entity from whom they receive ten thousand Canadian dollars or more in cash, as well as in connection with other specified transactions and due-diligence activities.
Compliance with these requirements is not discretionary. Elbow River Casino is obligated to collect, verify, and retain identity information as part of its regulated operations.
3. When Verification Is Required
Verification may be required at any of the following points:
- Upon account registration, before any real-money activity is permitted
- Before a withdrawal request is processed
- When a cash transaction meets or exceeds the FINTRAC reporting threshold
- When account activity triggers an enhanced due-diligence review
- When there is a discrepancy between information on file and information provided during a transaction
- At any point where the casino is required to confirm the identity of an account holder under applicable law or internal policy
Access to certain account functions may be restricted until verification is complete. Elbow River Casino may place a hold on pending transactions while a verification review is in progress.
4. Information Required
To complete identity verification, account holders must provide accurate and current information. The following categories of information are collected.
4.1 Personal Identification
A government-issued photo identification document is required. Accepted documents include:
- Canadian passport
- Provincial or territorial driver’s licence
- Provincial or territorial identification card
- Ontario Photo Card (for non-drivers, where applicable)
- Permanent resident card or other government-issued photo ID
The document must be valid at the time of submission. Expired documents are not accepted.
4.2 Proof of Address
A document confirming the account holder’s current residential address is required. Accepted documents include a recent utility bill, bank statement, or government correspondence issued within the past ninety days. The name and address on the document must match the information registered to the account.
4.3 Additional Documentation
Depending on the nature of the account activity or the results of an initial review, Elbow River Casino may request additional documentation. This may include proof of the source of funds, confirmation of payment method ownership, or other supporting records. Any such request is communicated directly to the account holder with a description of what is required.
5. Verification Methods
Elbow River Casino uses document-based verification as the primary method. Submitted documents are reviewed against the information provided during account registration. Where required, additional database checks or third-party verification tools may be used to confirm the authenticity of submitted documents and the accuracy of the information provided.
In certain circumstances, a live selfie or video-based check may be requested to confirm that the person submitting documents matches the photo on the identification provided.
All verification methods used by Elbow River Casino are intended to be consistent with the methods described in FINTRAC guidance for identity verification of persons and entities.
6. Submission Process
Account holders are required to submit verification documents through the designated secure channel provided within their account area. Documents must be:
- Clear and fully legible
- Submitted as complete images with all four corners of the document visible
- Free from alterations, redactions, or obstructions over key information fields
Photographs taken in poor lighting or documents submitted as partial images may be rejected, and the account holder may be asked to resubmit.
7. Processing Timeframe
Elbow River Casino aims to complete standard verification reviews within a reasonable timeframe following receipt of all required documents. If additional information is needed, the account holder is notified. The review period may be extended in cases where documents require further examination or where a request for additional records has been issued.
8. Consequences of Non-Completion
If an account holder does not complete the required verification within the timeframe specified in a request issued by Elbow River Casino, one or more of the following may apply:
- Pending withdrawal requests may be suspended
- Account access may be restricted or suspended
- The account may be closed in accordance with applicable terms
Elbow River Casino is not liable for delays or losses arising from an account holder’s failure to provide required documentation in a timely manner.
9. Data Handling
All identity documents and personal information collected during the verification process are handled in accordance with Elbow River Casino’s Privacy Policy and applicable Canadian privacy legislation. Documents are stored securely and retained for the period required by law. Access to verification records is restricted to authorised personnel and, where legally required, to regulatory authorities.
Elbow River Casino does not sell or share identity documents with third parties for commercial purposes.
10. Contact
Questions about the verification process or assistance with a pending verification request can be directed to the Elbow River Casino support team using the official contact details listed on the Contact page of this website.